Premium Service for Premium Style

At Grail Shop, we believe that exceptional style deserves exceptional service. Just as we meticulously curate our collections of accessories, footwear, and apparel, we’ve designed shipping and returns processes that reflect our commitment to your complete satisfaction. Every aspect of your shopping experience should reflect the premium quality we stand for.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Includes tracking and insurance
  • Recommended for time-sensitive deliveries

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery times are estimates and may vary based on destination, customs processing, and seasonal factors. We serve customers worldwide, excluding Asia and certain remote regions.

Returns & Exchanges Policy

Eligibility Requirements

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

To ensure hygiene and product integrity, the following items cannot be returned or exchanged:

  • Sneaker Protection & Cleaning products (if opened or used)
  • Socks (for hygiene reasons)
  • Special offers and clearance items (unless defective)
  • Items that have been worn, altered, or damaged after delivery

Return & Exchange Process

1Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.

2Receive Authorization

We’ll respond within 24-48 hours with a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

3Package Your Items

Securely package the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.

4Ship Your Return

Ship your return to our fulfillment center using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost returns.

Return Address:
Grail Shop Returns
16244 Seville Park Circle
Anchorage, US 99516

5Processing

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Bank Transfers: 7-14 business days

Refund Amount

  • Full refund of item purchase price
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect

Exchange Processing

Exchanges are subject to product availability. If your requested exchange item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

International Returns

As we serve customers worldwide (excluding Asia and certain remote regions), international returns follow the same process. However, please note:

  • Customers are responsible for international return shipping costs
  • Customs duties and import taxes are non-refundable
  • Return shipping times may vary based on your location

Need Assistance?

Our customer-centric service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: 24-48 hours during business days

We’re committed to ensuring your Grail Shop experience reflects the premium quality of our products and service.

Thank you for choosing Grail Shop – where premium style meets premium service.